General Terms and Conditions of Sale
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Takeaway/We/Us/Our” means Spice Lounge Takeaway, Whitehill;
“Website” means https://www.spicelounge-takeaway.co.uk that you use for placing food orders.
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
Our Contract
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or traffic congestion for which we will not be responsible. In order to contract with Spice Lounge Takeaway you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Spice Lounge Takeaway retains the right to refuse any request made by you. If your order is accepted we will inform you by email via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and acceptance of your order. The goods which you ordered have been dispatched to you.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Spice Lounge Takeaway. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Payment
All online card payments are made to SPICE LOUNGE TAKEAWAY. Payments made to SPICE LOUNGE TAKEAWAY will appear on your statement as SPICE LOUNGE TAKEAWAY’. Upon receiving your order, we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, SMS or notification on the website, the monies paid shall be used for the value of goods you have purchased as listed.
Delivery Estimates
Times given for collection and delivery are only approximate; Spice Lounge Takeaway can’t provide an exact time for delivery but endeavour to deliver within the approximate delivery time specified when you place your order.
Refunds & Charge-backs
Online payments made through Spice Lounge Takeaway are handled by SPICE LOUNGE TAKEAWAY. Payments made through SPICE LOUNGE TAKEAWAY will appear on your statement as ‘SPICE LOUNGE TAKEAWAY ‘. For refunds, charge-backs or disputes for online paid orders, please contact us on the details mention below. If an unrecognised transaction appears on your card / statement from SPICE LOUNGE TAKEAWAY, please contact us on the follow details:
Spice Lounge Takeaway, Email: enquiry@spicelounge-takeaway.co.uk , Website: https://www.spicelounge-takeaway.co.uk, Address: Spice Lounge Takeaway, 2 Petersfield Road, Whitehill, Bordon, GU35 9BU – Tel: 01420 571311
Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact the Spice Lounge Takeaway to attempt to resolve your request.
Feedback
If the order received does not meet your expectation you can provide feedback to the Takeaway via the feedback page on the respective Takeaway’s website. Feedback submitted will be reviewed and displayed on the respective Takeaway’s page a the Spice Lounge Takeaway’s discretion.
Compensation
If you are unhappy with the quality of any goods or the service provided by Spice Lounge Takeaway and wish to seek any form of compensation, you should contact Spice Lounge Takeaway directly to raise your complaint and, where appropriate, follow the Ginger Indian Takeaway own complaint procedures.
Customer Support
The Spice Lounge Takeaway will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact the Spice Lounge Takeaway by calling 01420 571311 or emailing enquiry@spicelounge-takeaway.co.uk .
Privacy Policy and Terms of Use
Use of our Website is also governed by our Privacy Policy. Our Privacy Policy and Website Terms of Use are incorporated into these Terms and Conditions by this reference.
Variation
Spice Lounge Takeaway shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Invalidity
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.
Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Spice Lounge Takeaway
W: https://www.spicelounge-takeaway.co.uk
A: Spice Lounge Takeaway, 2 Petersfield Road, Whitehill, Bordon, GU35 9BU –
T: 01420 571311
E: enquiry@spicelounge-takeaway.co.uk